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Shipment

How much does my delivery cost?

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Standard COPILOO shipping costs €3.90 per package. Standard shipping includes a destination in the entire area of ​​Germany.

From 50 € your delivery is currently even free!

The shipping price to Austria and Switzerland will be displayed at the respective check-out.



How long does my delivery take?

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The standard shipping times are 7 working days - personalized products usually add another 2-3 working days.

For all other destinations or general inquiries about shipping, you can simply contact us at shop@copiloo.de



Can I return items?

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Your satisfaction is important to us. That's why we offer a 14-day return and exchange policy:

If a product is damaged in delivery or faulty, we offer a 100% refund.

Timing: We have a 14-day return and exchange policy after the order arrives.

In order to carry out a return, the goods must be unused and undamaged.

For returns, please send an email to shop@copiloo.de with the subject "Returns" and include your order number, your name and the reason for the return.

You will then receive instructions on where to send the returned goods.

Please note that the customer is responsible for the shipping costs of the returned items.

We want to avoid unnecessary returns and relieve the environment a little.

When the returned item is received and inspected, the customer will receive a confirmation email notifying them of the status of the refund.

If the refund is approved, it will be processed and a credit will automatically be applied to the customer's credit card or original method of payment shortly after.



Products

What size should I order for adults?

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You can order your regular sizes from us.

For women with a very large bust, we recommend at least one size larger.

What size should I order for children?

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You can also order the regular sizes from us here.

The following table gives you an overview

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