Welcome to our ordering and service help!

At Copiloo we understand that sometimes questions arise - be it about ordering, shipping or our products. That's why we created this help page to provide you with quick and easy answers to your most frequently asked questions.

Here you'll find information on everything related to your order - from checking delivery status to payment options and shipping details. We've made our answers clear and understandable so you can quickly get the help you need.

If you don't find what you're looking for, don't hesitate to contact our customer service team. B. to contact us via shop messenger. We are here to help you and make your shopping experience at Copiloo as pleasant as possible ✨

Answers to Frequently Asked Questions (FAQ)

We ship all orders via DHL promptly after receipt of payment. As a rule, it takes approx. 2-3 working days for your order to arrive within Germany. Shipping to other EU countries takes approximately 7 working days.

If your order has not arrived within 7 working days of dispatch, we will be happy to place a tracking order with DHL and check the shipment status again from our side. In this case, simply send an email with the order number to support@copiloo.de.

Paypal, AmazonPay, Klarna invoice, instant transfer, credit card (Visa, Mastercard, Maestro, American Express), Shop Pay, Apple Pay, Bancontact, eps transfer and advance payment.

You can find a detailed list of our payment methods with explanations in our overview of payment methods .

Shipping at Copiloo costs a flat rate of €4.90 per package. Standard shipping includes a destination throughout Germany. From an order value of €79 your delivery within Germany is free of charge!

The shipping price to Austria and Switzerland will be displayed when you check out.

You can find more information on our shipping costs page .

For products marked with the information: " Available, with you in 1 to 3 working days! ", orders received by 12:00 p.m. will be dispatched on the same day.

For all other products, a shipping time of 3 to 5 working days can be expected.

When shipping outside of Germany, an additional delivery time of 1-2 working days can be expected.

Shipping to DHL packing stations is possible within Germany. Please include your postal number and the packing station including number in the delivery address.

As soon as we have packed your order and made it ready for shipping, you will receive a shipping confirmation by email. In this email you will find your tracking number and also the link for tracking the shipment.

Should an item in your order be damaged, not meet your quality expectations, or if a material defect occurs after using the item, please contact our customer service immediately.

  • Write an email with your order number in the subject line to support@copiloo.de
  • Provide us with a description of the defect and how it occurred.
  • Attach at least one photo to your description where the defect is clearly visible.
  • Upon receiving your email, we will forward it to our complaints department and get back to you as soon as possible.

At Copiloo.de you have the option to return items within 14 days of receiving the goods. To initiate a return, please follow these steps:


  1. Send us an email to support@copiloo.de with the subject: “Return” and include your order number. You are not required to provide a reason for the return, but your feedback will help us improve our products and service.

  2. Pack the items carefully in the original packaging and in perfect condition.

  3. Send the package to the return address provided:


Copiloo
Römerstrasse 90
79618 Rheinfelden (Baden)
Germany

Please note that as a customer you are responsible for the shipping costs for returning the items.

Once we have received and inspected the returned goods, we will refund the entire purchase price of the returned items to the payment method used when ordering. The refund should be made within 2-3 working days from the date the package is received at our warehouse.